Return & Refund Policy

At Twiiny, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns within [10] days of purchase if:

-The item is unworn, unwashed, and in its original packaging
-All tags are attached
-The item is free from stains, pet hair, or any signs of use

2. How to Initiate a Return

To request a return, email [info@twiiny.com] with your order number and reason for return. Once approved, we will provide return shipping instructions.

3. Refunds

Once we receive and inspect the returned item, we will process your refund within [7-10 business days] to your original payment method. Shipping fees are non-refundable.

4. Exchanges

If you need a different size or color, please place a new order and return the original item for a refund.

5. Non-Returnable Items

We do not accept returns on:

-Gift cards
-Items marked as Final Sale

6. Damaged or Incorrect Orders

If you receive a defective or incorrect item, please contact us within [7 days] for a replacement.